Certification
Dec 2020 - Current
CompTIA A+
CompTIA A+ 220-1001, 220-1002
Aug 2020 - Current
ITIL4®
ITIL® Foundation Certificate in IT Service Management
First in March 2011
ACMT
Apple Certified Mac Technician
Work History
Jan 2015 - Current
Senior Service Tech
Apple Repair Club, Inc.
I currently work for Apple Repair Club. Comprehensive Mac Service, Support and maintenance with 15+ years of hardware service, application troubleshooting, firewall tweak, data recovery, OS deployment, system maintenance, troubleshooting and remote-support expertise.
JUN 2005- DEC 2014
On-call PC/Mac Service
FREELANCE PC/MAC TECH
On-call PC/Mac service & support, OS deployment, data backup, restore & software/application troubleshooting. System upgrade, downgrade, security patch, compatibility issues mitigation, drive health monitoring, system health and maintenance, drive/memory swap & data recovery, restore & migration support.
Self Pace At All Time
cPanel/WHM/Wordpress
LOCAL WEB DEVELOPMENT
cPanel/WHM support. WordPress. SSL/D0main. Web frontend/backend, Support. Host-based attack prevention. Account and resource quota management. VPS management.
Education
March 2021 (Expected)
BS in Cybersecurity and Information Assurance
Western Governors University
I am completing my Bachelor's in Cybersecurity from WGU in March 2001.
March 1996 (TU, NEPAL)
Bachelor’s in English & Economics
Tribhuvan UNIVERSITY
Bachelor of Arts (BA), Majors: English & Economics - Graduated in 1996 - Tribhuvan University, Nepal.
Hardware Skills
Components Isolation
Upgrade/Downgrade
Data Recovery
In-Board Service Evaluation
Components/Parts Swap
Drive Partitioning/RAID
Local Cold Copy Creation
Volume Encryption/Isolation
System Build | System Recycle
Support Skills
OS Troubleshooting
Remote Access/Session
Backup/Restore/Time Machine
Firewall/Security Tweak
Device/Drive/Data Encryption
Application Installation/Upgrade
System Patch | System Update/Upgrade
Antivirus/Anti Malware Setup
System Refresh/Image Deployment
Internet Skills
cPanel/WHM Tweak
SOHO Networking
Domain/SSL/TSL/Email
WordPress Back/Front-end
WLAN/WWAN Configuration
Port Forwarding / Proxy
Network Isolation/Setup
VPN Service Setup/Management
Parental Control/Content Filtering
TCP/IP/DHCP/NAT Configuration
References
Kyeongjae Lee
CEO at MTC Global
He is a helpful and hardworking guy. I am so proud of that I had an opportunity to supervise him for a few years. I wish him success.
Angela Keary
Strategic Alliances at DriveSavers Data Recovery
I saw him on one of the occasions of meeting business personnels who we collaborate with. He is a great person, quite involved in tech.